Frequently Asked Questions
How does vehicle tracking work?
Transpoco converts GPS data received by the hardware unit in your vehicle and sent back to our secure servers through the GPRS network into user-friendly maps and reports, accessible via the Internet. No software is required, simply login using any PC with Internet Explorer and instantly access your data.
What does GPS mean?
GPS - Global Positioning System - a space-based radio navigation system comprising a series of satellites orbiting the earth and associated ground infrastructure. The units in the vehicles continually communicate with the GPS system and by a process of triangulation are able to work out the location of the vehicle which is then displayed on the base station mapping screens, generally to with 5-10 metres accuracy.
What does GPRS mean?
GPRS - General Packet Radio Service. This is a high speed 'always on' data transfer link which is used to communicate captured vehicle location and status information from the vehicle back to the base station software.
What type of Internet Connection do I need?
While Transpoco recommends a simple high speed Internet connection (Broadband, et. al.), the Fleetwise Vehicle Tracking Services web software does not require anything beyond a dial-up connection. With a dial-up connection, however, the user will notice slower response when navigating, running reports or downloading.
Can I view the tracking system on my mobile phone?
Yes! there is a wap mobile version for older phones and also a compatible smart phone version
How long does the unit take to install?
It depends on the type of vehicle. For a van it takes about 35-40 minutes to install our standard unit, for a car, it takes close to an hour
How long after ordering will it it be before the units are installed?
We can install within 5 days from the the time the order is placed.
Do I need a professional installer?
It depends. If you have a person with basic vehicle electrical knowledge, then you should be able to install the units. We have designed our units and our installation guide to be as simple as possible. Each unit will be connected to an ignition source, a constant power source (vehicle battery) and chassis ground. Transpoco provides all needed cabling and fuse kits. If you do need a professional installer, Transpoco also has a network of installers around the country.
Where does the unit go on my vehicles?
We usually fit the sealed hardware unit behind the dashboard to avoid clutter and remove any sign of the unit being in the vehicle. the unit is hardwired to the fuse board and it is hard to find. In the event of the vehicle being stolen, the thief will not know there is a tracking unit in the vehicle.
Can I move the unit from one vehicle to another?
Yes, absolutely. You need to inform Transpoco of your intention so we can change the system to administer this change.
What if the unit breaks?
It is under three year warranty, and the service comes with on-site maintenace. We have a operate to a maximum 72 hour service window, however we usually get to the unit quicker than that.
Can more than one person login at a time?
Yes, multiple users can login under the same username/password. Alternatively we can setup seperate accounts for each user. It is also possible to have different access level rights for each user, for example, some user may not be allowed see all vehicles, or limited the driving history they can see etc.
What is the situation with GPS tracking in relation to data protection etc.?
Firstly, the matter has been dealt with by the data commissioner here in Ireland. The extract below is taken directly from their website.
"4.10 Can my employer use GPS / Vehicle Tracking Systems?
Yes, subject to conditions to protect your right to privacy. A company may have very good business reasons to track the location of its vehicles. There is no problem with this under data protection legislation, provided that employees are fully aware of the tracking and its implications. If an employer permits some private use of a company vehicle, it should be possible to turn the tracking system off during such use."
Here is the actual link to this page on dataproctection.ie
In addition to this advise from the data commisioner we have put together a short document "5 steps to best practice implementation of GPS Tracking. Call us now on +353 1 8928025 and we will email you a copy."
